If you follow us on LinkedIn, watch our YouTube videos, or have spoken with our team, you’ve likely come across the term Hybrid Solutions. It’s a service we emphasize with prospective customers because we believe it’s the key factor that sets Davenport Machine apart. Over time, we’ve seen Hybrid Solutions transform the way operators and setup teams work, leading to increased efficiency and higher production rates. But what exactly is Hybrid Solutions, and why does it matter to your shop floor?
Comprehensive Training: Empowering Your Team with Hands-On Expertise
When you invest in a Hybrid Machine, you’re not just purchasing advanced equipment—you’re gaining a solutions partner and an extension of your manufacturing floor. At Davenport Machine, Hybrid Solutions means having a dedicated team of engineers and support staff guiding you through every stage of your manufacturing process.
Every Hybrid Machine purchase includes 10 days of hands-on training led by a dedicated Hybrid Solutions Applications Engineer. Training is divided into two phases:
- Phase 1: The first five days take place at our factory in Rochester, NY, where your team learns foundational skills and gains valuable insights into the machine’s operation.
- Phase 2: The final five days occur onsite at your facility during machine installation, ensuring seamless integration into your production process.
Nearly all Hybrid Machines are sold with a turnkey setup, completed at our Rochester facility before training begins. This collaborative process ensures we select the best tools and develop tailored processes for your unique applications.
Our training emphasizes a hands-on approach for your operators and setup personnel. This includes guiding your team through complete job changeovers, covering every step from start to finish. By the time your machine arrives on your shop floor, your team will have a solid understanding of its operations, significantly easing the adoption process.
Setting Your Team Up for Success
In addition to job changeovers, our training program covers a wide range of essential topics to ensure your team is fully prepared to operate and maintain your Hybrid Machine effectively:
- Maintenance best practices to keep your equipment running smoothly.
- Control deep dives for advanced machine operation insights.
- Tool removal and installation, simplifying routine tasks.
- Tool teaching sequences paired with detailed programming training.
- Layout review and development sessions tailored to your production needs.
- Offset best practices to improve precision and efficiency.
- And much more, designed to make onboarding as seamless as possible.
Training for All Experience Levels
We understand that not every operator comes from the same background or has the same core competencies. It’s a question we hear often:
“What kind of operators are best suited to learn the Hybrid Machine?”
Our answer: Any operator with mechanical aptitude can succeed with Hybrid Machines.
- We’ve trained operators from Model B or mechanical multi-spindle shops.
- We’ve worked with teams experienced in CNC lathes and Swiss-style machines.
- We’ve even helped operators who have never used material removal machines before.
Our hands-on training ensures that no matter your starting point, your team will gain the confidence and skills to excel with this platform.
Ongoing Support Beyond Installation
At Davenport Machine, we know the machining world is rarely perfect or seamless. That’s why our support doesn’t end when training concludes. Our team remains available to provide additional resources and guidance long after your Hybrid Machine is installed, ensuring your continued success.
Hybrid Solutions Services: Beyond Training
The Hybrid Solutions Team offers a range of services to ensure your operations run smoothly and efficiently:
- Continuous Support: We provide ongoing troubleshooting and programming assistance via phone and through our Hybrid Solutions support site or via a VPN portal.
- Free Training: Customers can send new machinists or setup technicians to our Rochester, NY, facility for OEM-led training at no additional cost, ensuring your team stays up to speed.
- Custom Cutting Inserts: Our experts design and manufacture perishable cutting inserts to your exact specifications, offering a variety of coating options to meet your unique requirements.
- Part Layout Assistance: Using our internally developed layout assist software, we help customers optimize job setups offline, quickly and accurately identifying the best manufacturing approach.
Why Choose Hybrid Solutions?
Even the best product needs exceptional support to unlock its full potential. We know as well as anyone that multi-spindle machines are complex. The Hybrid Machine simplifies operations without sacrificing performance and our Hybrid Solutions Team is dedicated to providing world-class service, from initial training to ongoing assistance.
With Hybrid Solutions, you’re not just investing in a machine—you’re gaining a partner committed to your success at every step. Today’s products are only as good as the service that comes with it, and that’s why we strive to exceed expectations and deliver unmatched support, every time.